Provided coaching, training new employees on call center operations, troubleshooting techniques, and collaborated on calls with new hires.Opened tickets and maintained documentation to track tickets through resolution.Managed the overall customer call queue to ensure timely response to incoming customer calls.Documented problems including detection information, diagnostic results, and repair information by utilizing the trouble ticketing system.Or, you could use a Google Doc resume template that you can edit online. You can fire up MS word and use a Word template.
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